Refund & Cancellation policy

Refund and Cancellation Policy

At Shree Tuljai Travels, we aim to provide transparent, fair, and customer-friendly taxi services for local travel, outstation journeys, and airport rides in Nashik, Maharashtra. This Refund and Cancellation Policy is designed to clearly explain the terms related to booking cancellations, refunds, no-shows, delays, and exceptional situations.

We strongly encourage all customers to read this policy carefully before confirming a booking to avoid misunderstandings and ensure a smooth travel experience.

For booking support or refund queries, call: 9527423003

About Shree Tuljai Travels

Shree Tuljai Travels is a trusted taxi service provider based in Nashik, offering:

• Local taxi services within Nashik city

• Outstation cab services across Maharashtra and nearby states

• Airport pickup and drop services

We follow ethical business practices and maintain transparency in all service policies, including refunds and cancellations.

General Cancellation Policy

• All cancellation requests must be communicated directly via phone

• Cancellation charges depend on the timing of cancellation and service type

• Refund eligibility is subject to policy conditions mentioned below

• Shree Tuljai Travels reserves the right to assess each case individually

Local Taxi Cancellation Policy

Customer-Initiated Cancellation

• If a local taxi booking is cancelled well in advance, minimal or no charges may apply

• Late cancellations may attract partial charges due to driver allocation

Last-Minute Cancellation

• Cancellations made after the driver has reached the pickup location may be treated as a no-show

• In such cases, full or partial booking charges may apply

Outstation Cab Cancellation Policy

Outstation bookings require advance planning and vehicle allocation. Hence, cancellation rules are stricter.

Advance Cancellation

• Early cancellation may be eligible for partial refund

• Any administrative or preparation costs may be deducted

Same-Day Cancellation

• Same-day or last-minute cancellations usually attract higher cancellation charges

• Advance amount paid may not be refundable in such cases

Airport Taxi Cancellation Policy

Airport taxi services are time-sensitive and require punctual coordination.

• Early cancellation may be eligible for refund after deductions

• Cancellation close to pickup time may not be refundable

• Waiting charges may apply if the driver waits due to delayed communication

No-Show Policy

A no-show is considered when:

• Customer is unavailable at the pickup location

• Customer does not respond to calls or messages

• Incorrect pickup details are provided

In no-show cases:

• No refund will be provided

• Full booking amount may be charged

Refund Policy Overview

Refunds, where applicable:

• Are processed after review of cancellation request

• May take reasonable time to reflect based on payment method

• Are subject to deductions such as driver charges, fuel, tolls, or admin fees

Shree Tuljai Travels does not guarantee refunds in all cases.

Advance Payment and Refunds

• Advance payments help confirm bookings, especially for outstation trips

• Refund eligibility depends on cancellation timing

• Advance amounts may be non-refundable in certain situations

Customers are advised to clarify refund terms at the time of booking.

Partial Trip Cancellation

If a trip is cancelled midway:

• Charges will be calculated based on distance traveled and time spent

• No refund will be provided for completed portions of the trip

Delay Due to Customer

Delays caused by the customer may result in:

• Waiting charges

• Additional charges for extended hours

• Reduced refund eligibility

Cancellation by Shree Tuljai Travels

In rare cases, bookings may be cancelled by us due to:

• Vehicle breakdown

• Driver unavailability

• Safety or legal concerns

• Natural calamities or government restrictions

In such cases:

• Alternative vehicle may be arranged where possible

• Refund or adjustment will be handled fairly

Force Majeure Situations

No refunds are guaranteed in situations beyond control, such as:

• Natural disasters

• Severe weather conditions

• Lockdowns or strikes

• Road closures or emergencies

We will try our best to assist customers during such situations.

Payment Mode and Refund Processing

• Refunds are processed through the original payment method where possible

• Cash refunds may be issued in certain cases

• Processing time may vary

Refund Eligibility Conditions

Refunds may be denied if:

• Cancellation terms are violated

• False information is provided

• Customer behavior is inappropriate or unsafe

• Terms and conditions are breached

Customer Responsibility

Customers are responsible for:

• Understanding cancellation terms before booking

• Providing accurate booking details

• Communicating cancellations on time

Transparency and Fair Practice

Shree Tuljai Travels follows transparent pricing and fair refund practices. All decisions are made keeping both customer convenience and operational feasibility in mind.